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TriZetto Provider Solutions (Cognizant): web-portal breach exposes 3.4 million+ patients

TriZetto, a healthcare revenue-cycle business associate, identified suspicious activity on 2 Oct 2025 in a web portal its provider clients use.

Disclosed

What happened

  • TriZetto, a healthcare revenue-cycle business associate, identified suspicious activity on 2 Oct 2025 in a web portal its provider clients use; unauthorized access to historical eligibility transaction reports had begun in Nov 2024. On 26 Jan 2026 the count was revised up; the Oregon AG notice lists 3,433,965 and HIPAA Journal estimates over 3.6 million across states. Data: names, addresses, birth dates, SSNs, insurance member and Medicare beneficiary numbers. OCHIN said about 9% of its patients were affected through subcontracted billing.
  • Root cause: compromise of a client-facing web portal; how the attacker got into the portal was not disclosed. Access went undetected for about 11 months.
  • Attacker: not identified.
  • Response: Mandiant engaged; TriZetto says the actor was eradicated; it is notifying on behalf of covered-entity clients and paying for monitoring.

Sources

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